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Terms and Conditions
Prices and Payments
All prices shown are VAT free, the prices shown are all that you pay!
Accepted payments are by cheque, Visa, Mastercard and most debit cards via google checkout and paypal.
All payments are secure as we use a 128bit SSL encrypted server and are treated with 100% confidentiality.
If payment is made by cheque, goods will not be dispatched until the funds have been cleared by the bank which can take up to 5 working days.
If you live outside the UK and wish to see the price in Euro's or dollars, simply click on the relevant icon at the left hand side of the home page under the shopping cart.
PLEASE NOTE : Candlewears have the right to make changes to prices if orders have been priced up incorrectly regardless of your order status. In all cases full notification will be given of any changes.
All items are subject to availability.
International Customers
If Goods are being ordered from outside mainland UK, you may incur import duties and taxes once your goods reach their destination. These charges are the sole responsibility of you the customer, and Candlewears cannot and will not calculate or estimate these charges. You are therefore advised to contact your local customs authorities for further details on costs and procedures. Also as the purchaser of the goods, you will also be responsible for ensuring that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please also be aware that on arrival goods may have to be inspected by customs and as a result Candlewears cannot guarantee that the packaging of your goods will be free of signs of tampering.
Tin Plate Toys
Please be advised that as a result of the safety legislation regarding the fact that these toys may contain small sharp parts, these items can only be sold to Adults. Under no circumstance can they be purchased by, or given to children. A warning card is supplied with all orders.
Delivery
For delivery rates please see our delivery page.
Please note that if there is a chance that you may be out when delivery is made, you can specify an alternative delivery address to that of your billing address. However should you be out when delivery is made a card will be left giving details for you to collect it or have it re-delivered.
Email notification will be given when goods have been dispatched.
Any delays in deliveries will be notified by email.
Please notify us if your goods have not arrived within 5 working days, of receiving email confirmation of dispatch, in order that we can chase it up. Failure to do so could result in a longer delay on goods being received.
Returns and Cancellations
If you are not entirely satisfied with any of your purchases they can be returned in their original packaging, undamaged and unused within 14 days of receipt, and full refunds minus delivery costs will be given. We do however ask that you send an email with the full details, so that we can process the return.
Orders can be cancelled as long as they have not been dispatched, please note that we aim to despatch orders within 24hours. To cancel simply email us your order details and we will organise a refund. If orders have been dispatched you can cancel and return your goods within 14days in their original packaging, undamaged and unused and a full refund minus delivery charges will be given. Please email us your order details prior to sending any goods back.
Refunds
Full refunds, minus delivery costs will be given if goods are not delivered.
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